Contact

Report a game that won’t load

Tell us the page address, the device and browser you’re using, and what happens after you press Play. Does the player stay blank, show an error, freeze while loading, or open but not respond? If you see an error message, copy its wording or send a screenshot.

Before clearing all your browser data to fix a problem, remember that it can erase your in-game progress, such as gifts and unlocked sleds.

Report a controls or display problem

Let us know which key or touch control you used, what you expected and what happened instead. On a phone or tablet, say whether you were holding it sideways or upright. For accessibility problems, describe what you could not do, for example “I can’t reach the Play button with the keyboard”.

Suggest a correction to a guide

Send the page address and the heading or sentence that needs fixing, and explain what the game shows now. A screenshot is very helpful when a menu, price or control has changed.

Suggest a game

If there’s a sledding, skiing or other downhill game you’d like to see on the site, send us its name and where you’ve played it.

Questions about a comment

Comments are reviewed before they appear, so yours may not show up right away. Please don’t send the same comment several times. To change or remove a comment you wrote, tell us the game page, the name you used, roughly when you posted it and what you’d like changed.

Privacy requests

To ask what information we hold about you, or to have a comment or other information corrected or deleted, describe what the request is about and how we can find it. Please don’t make privacy requests in a public comment. Our Privacy Policy explains what we store.

Copyright and other rights

To report a copyright problem, first read Copyright & DMCA so your notice includes everything we need. For a trademark, impersonation or other rights issue, describe it directly in your email.

Keep it safe

Only send what we need to help you. We will never ask for your passwords, payment card details or account codes, so please don’t include them. Remove other people’s names and personal details from any screenshots. For more about the site, see the About page.